The Social Security Institution (SGK) in Turkey provides a wide range of services, from social insurance and retirement procedures to health insurance and disability benefits. Citizens can get support, submit complaints, and check transactions through SGK customer service phone numbers and consultation lines.
This article covers SGK phone numbers, call center services, provincial directorates, and actions available via e-Government in detail.
SGK Customer Service Phone Number
For all SGK-related matters, the quickest contact is the call center ALO 170.
ALO 170 SGK Call Center
- Operates 24/7.
- Can be called from landlines and mobile phones across Turkey.
- Provides information on social security, retirement, GSS (General Health Insurance), unemployment benefits, workplace accidents, and other SGK services.
- Also serves as an SGK complaints and reporting line.
Charges:
- Calls are charged according to landline or mobile tariffs.
- Fees depend on the call center rate set by your operator.
SGK General Directorate Contact Information
- SGK Headquarters – Ankara
- Phone: 0 (312) 432 10 10
- Fax: 0 (312) 432 14 90
- Address: Ziyabey Caddesi No:6 Balgat, Çankaya / Ankara
- Official Website: www.sgk.gov.tr
The SGK headquarters in Ankara sets overall policies and regulations. For individual transactions, ALO 170 or local SGK provincial and district directorates usually provide faster solutions.
SGK Provincial Directorates and Branch Phone Numbers
SGK has directorates in all 81 provinces and numerous branches in districts across Turkey.
Services available through provincial and district directorates:
- Retirement applications and pension transactions
- General Health Insurance (GSS) procedures
- Work accident and occupational disease notifications
- SGK premium payments and inquiries
- Bağ-Kur (self-employment) procedures
- Unemployment benefit applications
Note: You can find telephone numbers for SGK provincial directorates on the official SGK website’s “Provincial Directorates” page. Alternatively, calling ALO 170 will provide contact details for the nearest SGK directorate.
Most Frequently Inquired SGK Services and Phone Support Topics
You can get information from the SGK call center and provincial directorates on the following topics:
1. Retirement Procedures and Pension Inquiries
By calling ALO 170, you can:
- Find out when you are eligible to retire.
- Get details about premium days under Bağ-Kur, SSK, and Civil Servants’ Pension Fund.
- Check the status of your retirement application.
2. General Health Insurance (GSS) Procedures
- GSS premium debt inquiries and payment information
- How to access healthcare services under GSS
- State support and income test procedures for those without health coverage
Note: GSS debts can be checked via e-Government or at SGK directorates.
3. Workplace Accident and Occupational Disease Notifications
Workplace accidents and occupational diseases can be reported and queried via ALO 170.
- Information about SGK compensation for insured persons injured in workplace accidents
- Employees can report being employed without insurance by their employer
4. Unemployment Benefit Application and Tracking
The SGK call center assists applicants for unemployment benefits with:
- Conditions for applying for unemployment benefits
- Duration of benefit entitlement
- Timing and status of application results
Warning: Unemployment benefit applications are processed through İŞKUR, with SGK providing premium information.
5. Maternity and Child Support Benefits
Through ALO 170 you can get information about:
- Applications and payment details for maternity assistance
- SGK maternity leave and nursing allowance
- Child allowance and other social supports
SGK Transactions Available via e-Government
You can complete many SGK procedures without visiting an office by using e-Government.
e-Government SGK Services: www.turkiye.gov.tr/sgk
- SGK premium inquiries
- Obtain service statements (4A, 4B, 4C)
- Retirement calculations and pension inquiries
- GSS debt and payment details
- Tracking unemployment benefit applications
- Maternity payments and other social benefits
Important Note: Official SGK transactions should be carried out only through e-Government or SGK directorates.
Frequently Asked Questions About SGK (FAQ)
1. Is the ALO 170 line chargeable?
Yes, calls to ALO 170 are charged via landline or mobile tariffs. Charges vary depending on your operator.
2. Can I reach the SGK call center 24/7?
Yes, ALO 170 operates 24 hours a day, 7 days a week.
3. Can I contact SGK provincial directorates by phone?
Yes, you can call provincial and district directorates directly. For the most up-to-date phone numbers, consult the official SGK website.
4. Can official applications be submitted via the SGK call center?
No. ALO 170 provides advisory services. Official applications must be submitted through SGK directorates or e-Government.