PTT international shipment tracking is done using the code sent to the sender via SMS and entered into the appropriate tracking channels. Besides the PTT website, you can also use e-Government and PTT Customer Services to check shipments. The sender code used for PTT international cargo tracking begins with KP and contains 13 characters. Using this code you can easily find where and when your shipment sent abroad via PTT will arrive.
How to Send International Cargo with PTT?
To send cargo abroad via PTT, you can choose air, sea, or land transport to deliver personal and commercial shipments worldwide. By using the extensive PTT branch network to drop off your package, you can send parcels to 124 countries and APG shipments to 110 countries.
PTT offers three main options for international shipments. The methods and details are:
- Post Parcel
Post parcel service reaches 124 countries. You can send parcels from your nearest PTT branch using options such as delivery notice parcels, insured parcels (declared value), cash-on-delivery parcels, and commercial parcels.
With delivery notice parcels, the recipient signs a receipt when the parcel is delivered and the notice is returned to the sender. Declared value parcels allow you to insure the declared amount against loss or damage. In cash-on-delivery parcels, the payment is collected from the recipient upon delivery. For commercial parcels, you can send e-commerce items worth up to 7,500 Euros abroad via PTT without paying additional fees.
- APG
APG stands for “Acele Posta Gönderisi” (Express Mail) and is used for shipments that need fast delivery abroad. PTT provides priority APG service to 110 countries and can exchange electronic information with 90 countries. To use APG, visit your nearest PTT branch. You can also send e-commerce shipments up to 7,500 Euros via commercial APG without extra fees.
- Turpex
Turpex is a PTT A.Ş. service for documents, chargeable or free international goods, gifts, and promotional items for fairs. Shipments sent via Turpex are under PTT responsibility. Packaging materials and equipment for TURPEX shipments can be obtained from PTT, and additional logistics services are available.
TURPEX shipments are insured against theft and damage, and compensation is paid to senders in case of loss or damage. The service delivers economically, quickly, and securely to over 200 destinations. For detailed fees and conditions consult Turpex information channels.
How Are PTT International Shipping Fees Calculated?
PTT international shipping fee calculations can be done through online tools. You can use the “Calculator” on the PTT site or check Turpex’s pricing tables to learn the cost of a shipment.
To calculate international shipping fees on the PTT website, follow these steps:
- Open the “Calculator” page.
- Choose your shipment type from the “International Services / Yurtdışı Hizmetler” menu.
- Select the destination country from the dropdown and tick either “Surface” or “Air” according to your choice.
- Enter the dimensions and weight of the shipment.
- If applicable, select any “Additional Services” to see the final fee.
For Turpex international rates, review the country-based rate table available as a TURPEX PDF on the Turpex service pages.
PTT International Cargo Tracking
There are several ways to track PTT international shipments. The only information required is the shipment tracking number or barcode. Keep the information provided when you hand over the shipment and use one of the methods below to track your PTT international cargo:
- Tracking at PTT Branches
You can inquire about an international shipment at the PTT branch where you handed it in. Alternatively, visit any PTT branch with your PTT barcode number or tracking number and ask where your shipment is. To find the nearest PTT branch in your city or district, use the PTT branch locator.
- Online PTT International Tracking
Online international shipment tracking is available via the “PTT Shipment Tracking” module on the PTT website. Enter the module’s page and provide your tracking number or barcode to see your shipment’s current status.
Enter the 13-character code starting with “KP” into the field labeled “Enter Your Tracking Number” and click the search icon to view the latest status of your shipment.
- Turpex PTT International Tracking
Tracking a PTT shipment sent via Turpex directs you to the PTT “Shipment Tracking” module. On the Turpex site select “Shipment Tracking” from the menu and follow the link to the PTT tracking page, then enter your tracking number to query the shipment.
- Phone Tracking
You can also track international shipments by phone by calling any PTT branch or PTT Customer Services at 444 1 788. Provide your tracking number to the customer service representative to get detailed information about your shipment’s status.
What Are the Requirements for Sending International Cargo?
Conditions for sending cargo abroad are determined by bilateral agreements between countries. Not all items can be sent internationally; customs and other procedures may require specific documents. In general, to send cargo abroad you should be aware of the following:
- Prohibited Items
Commonly prohibited items for international shipments include:
- All types of narcotics
- Live or dead animals
- Human organs
- Checks, promissory notes, cash, or jewelry
- Tobacco and tobacco products
- Items that could be used as biological weapons
- Explosive or flammable materials
- Perishable foods like fresh meat or milk
- Materials that may affect other shipments
- Other items banned from export by regulations
- Required Documents
Typical documents required for international shipments include:
- Proforma invoice
- Bill of lading (consignment note)
- MSDS (for chemicals or hazardous materials)
- Food certificate (if sending food products)
- Choosing an International Courier
Besides PTT Cargo, common international courier companies operating in the market include MNG Cargo, UPS, Aras Cargo, and Yurtiçi Cargo. Choose the service that best fits your needs in terms of speed, coverage, and cost.
Where Is My PTT International Shipment?
To locate your PTT international shipment, use your tracking number with one of the following channels:
- Your nearest PTT branch
- PTT Call Center at 444 1 788
- The “PTT Shipment Tracking” page on the PTT website
Tracking PTT International Shipments by Phone
To track an international shipment by phone, call the PTT call center. Both the sender and recipient can query the shipment using the tracking number. PTT international tracking and inquiries are available 24/7 via 444 1 788.