A new era begins in public institutions: those documents will no longer be requested from applicants. According to the latest announcement, a new phase is starting in public administration where requested documents will no longer be demanded from the applicant. The decision aims to accelerate public service delivery by emphasizing trust based on the citizen’s declaration. Within the scope of work carried out under the Presidency, documents already held by public administrations will not be requested from applicants, and barcoded documents obtained through the Digital Turkey Platforms will be accepted as official documents. Under the leadership of the Vice President, with participation from the Digital Transformation Office and the Directorate General of Legal Affairs, this initiative ushers in a new period for public services.
Accordingly, public services will be restructured to be fast, simple, accessible, customer‑satisfaction oriented, and cost‑efficient. The design of service delivery will follow a “zero documents” principle for receiving, processing, tracking, and evaluating applications. Barcoded documents obtained via the Digital Turkey Platforms will be considered official. Consequently, all services that normally require an application — except those that by their nature must be provided physically — will be required to be delivered digitally.
Citizen Declarations Will Be the Basis
Citizen Declarations Will Be the Basis. By integrating public services with the Digital Turkey Platforms, every step of a procedure can be tracked and multiple bureaucratic layers between the applicant and the decision‑making authority can be reduced. Regulations on applying for public services will be prepared on the principle that the applicant’s declaration is sufficient. Application forms and requirements will not include vague phrases such as “other documents to be requested by the administration” or “similar documents.” In this way, no documents will be demanded from the applicant that are already held by the administration, are not required by law, and are not specified in the Service Inventory Management System as documents to be requested from the applicant.
Public Institutions Will Be Able to Share Information and Documents
Public Institutions Will Be Able to Share Information and Documents. Under the planned framework, the procedures and rules for sharing information, documents, and data among public institutions will be established. Paper‑based information and documents that administrations currently collect or expect from service users will be migrated to digital formats.
All information, documents, and data needed to deliver a public service — provided their sharing does not threaten national security or public order — may be shared with other public institutions without requiring a separate protocol or similar process. However, these data cannot be shared without the knowledge of the institution that originally owns the data.
Any queries or processing carried out on shared information, documents, and data will be limited to what is directly required for the specific case and for delivering the relevant public service. Sharing will be implemented through services and other digital methods offered by the institution that holds the data, and the protection of personal data will be ensured at every stage. Information, documents, and data will be requested from the institution that owns them along with the identity details of the personnel who will be granted access.