Izmir Municipality provides various non-repayable support services to people in need who apply for assistance through its programs.
The main Izmir Metropolitan Municipality assistance programs include:
- Food Package Assistance: Financial aid ranging from 200 to 400 TL, allocated based on the needs of the individual or family.
- Cash Holiday Assistance: Financial support provided before holiday periods to applicants in need.
- Transportation Card Support: Monthly transportation credit equivalent to 10 rides for caregivers of children aged 0–5.
- Clothing, Household Items and Fuel Assistance: Support for low-income households, families of martyrs and veterans, and people with disabilities in the form of clothing, household goods and heating fuel.
- Suspended Bill Fund (Askıda Fatura): Payment of utility bills for those unable to pay, funded by voluntary donations collected into a communal pool.
- Natural Disaster Cash Assistance: Financial aid for people affected by earthquakes, floods, landslides and other natural disasters.
- Coats, Boots and Stationery for Primary and Secondary Students: In coordination with provincial and district education directorates and school administrations, needy students are identified and provided with appropriately sized coats, boots and required stationery.
- Condolence Tent Support for Families of Martyrs: Condolence tents and hospitality services for families of martyrs whose residence or parental home is within Izmir province.
- Condolence House Package Support: Distribution of condolence packages to condolence houses in districts outside the major central districts.
- Izmir Metropolitan Municipality also provides regular services to people facing socioeconomic hardship, illness, disability or old age, including psychological support, wound care and dressing, personal hygiene and cleaning services, and home cleaning assistance.
How to Receive Izmir Municipality Assistance
Eligible applicants who meet the relevant conditions can apply with the required documents to the appropriate municipal units to receive assistance from Izmir Metropolitan Municipality.
How to Apply for Izmir Municipality Assistance
Application methods and required documents vary by assistance type. The main ways to apply for Izmir Metropolitan Municipality assistance are:
Step 1: First, access the application page on the bizizmir.com website and complete the form accurately.
On the form, fill in all requested information completely. In the “Application Files” section, attach documents such as the poverty certificate if you have one.
If you expect a home visit or a response from the municipality, enter your address details clearly on the second screen. Municipal staff may visit your home to verify conditions when deemed necessary.
Online applications streamline the process, allowing faster, more organized handling for both applicants and officials.
Who Can Benefit from Izmir Municipality Assistance?
Anyone who applies based on need can be considered for Izmir Metropolitan Municipality assistance. Priority is given to the poor and the lonely. Support is also provided to those affected by natural disasters, students, veterans and families of martyrs. Eligibility and need are assessed by municipal officials before aid is approved.
There are also specific supports for residents of Izmir with disabilities. The Social Services Branch manages these programs, which include allocation of powered wheelchairs once every five years and battery support every two years. Applicants choose the type of assistance they need and apply to benefit from the municipality’s programs.
Izmir Municipality Assistance Application Phone Number
The general Izmir Municipality assistance application number is (0232) 293 17 02.
Other numbers vary by assistance type:
- Social Services Branch can also process applications: 444 40 35.
- For dressing/wound care support at Izmir Metropolitan Eşrefpaşa Hospital: (0232) 293 80 00.
- For inquiries about water bill discounts: (0232) 293 22 06.
How to Check Izmir Municipality Assistance Status
You can check the status of your assistance application online by visiting Izmir Municipality’s official application status page to view updates and results.
Documents Required for Izmir Municipality Assistance Applications
Required documents vary by type of assistance. Common documents include the following.
Documents for social assistance applications:
- Original and copy of Turkish ID card or identity booklet.
- Document demonstrating income or lack thereof.
- Unemployment document from SGK for unemployed applicants.
- Disability certificate, if applicable.
- Residence certificate.
- Rental agreement, if applicable.
- Salary slip, if applicable.
- Household population register (vukuatlı nüfus kayıt örneği) for all household members.
- Poverty certificate issued by the neighborhood headman (muhtarlık).
Documents for water consumption discount:
- Title deed or rental agreement.
- Health report when required.
- Household population register.
- Water bill for the address.
- Earthquake insurance policy.
Documents for Food Package Assistance:
- Copy of ID.
- Signed petition/application form for the relevant municipal unit.
Documents for Cash Holiday Assistance:
- Petition/application form.
- Copy of ID.
- Residence certificate.
- Water consumption report, if required.
- Title deed copy.
- For workplaces: tax certificate copy; for companies: power of attorney and signature circulars.
Documents for Milk Lamb Project:
- Copies of ID for mother, father and child.
- Application petition.
Documents for Coats, Boots and Stationery for Students:
- School administration note with the names and ID numbers of the student and guardian is sufficient for identifying eligible students.
Documents for Cash Assistance:
- Copy of ID.
- Cash assistance petition/application.
How to Apply for the Izmir Municipality Social Assistance Card
The Social Assistance Card is provided by Izmir Metropolitan Municipality to people with financial difficulties who have no regular income or social security coverage. To apply, visit the provincial or district municipal offices or make a preliminary application by calling 444 40 35. Completing the ID and application form is generally sufficient to submit the social assistance card request.
How Izmir Municipality Provides Food Assistance
Izmir Municipality’s food assistance supports needy families and also addresses specific dietary needs. For example, residents with celiac disease receive gluten-free food aid three times a year.
Where to Apply for Izmir Municipality Food Assistance
Food assistance distribution points include:
- Laleli Mah. Menderes Cad. No:420 (Gürçeşme Zübeyde Hanım Huzurevi) Buca / IZMIR
- Milli Kütüphane Caddesi No:41/A Konak / IZMIR (under the multi-storey car park behind YKM)
- Mimar Sinan Mahallesi Şair Eşref Bulvarı No:50 Konak / IZMIR (Lozan Gate entrance)
- Göksu Mahallesi 684/11 Sokak No:38 / A Buca / IZMIR
- Mehmet Akif Mahallesi 2739 Sokak No:36 / A Ground Floor Konak / IZMIR
- Süvari Mahallesi 803 Sokak No:87 Ground Floor Konak / IZMIR
- Güney Mahallesi 1150 Sokak No:35 Konak / IZMIR
How Cash Assistance Is Distributed
Cash assistance from Izmir Municipality is typically distributed through Vakıfbank, often starting one week before major holidays. Applicants should apply at the social assistance service units in municipal buildings with the required documents. After applying, you can follow up by:
- Using the Izmir Metropolitan Municipality official website.
- Calling 444 40 35.
Eligible individuals should gather the necessary documents and apply through the specified channels. Applications are reviewed by municipal officials, and when approved, recipients can access support to improve their quality of life.