The history of PTT stretches back a long way. Established in 1840 as the “Posta Nezareti” (Post Office Directorate), the organization we know today as PTT has served citizens for 177 years. Although it began primarily as a postal service, PTT has expanded its activities considerably and now offers not only mail services but also banking, cargo, books, and telephone line services. Tracking transactions used to be difficult. Even when it operated only as a postal organization, people often experienced lost parcels or letters that never arrived. Records were kept by hand, which made tracking files, documents, and mail nearly impossible. Today, however, PTT leverages modern technology to make many services trackable online. Below we explain these services in detail and provide thorough information about PTT file tracking (PTT dosya sorgulama).
Today, you can send and receive a wide variety of items via PTT. There are certain limitations, but in general you can send most things. The range of items has led PTT to classify shipments into two main categories by type: “postal services” and “notifications” (tebligatlar). Postal services include printed or handwritten items such as letters, greeting cards, postcards, and invitations. These are further divided by destination into domestic and international postal services. The second category, notifications, refers to official notices sent by authorized institutions under relevant laws—courts and enforcement offices, bar associations and notaries, and other authorities specified in applicable legislation—to inform citizens about specific events or situations. Fees for shipments vary based on the item type, weight, dimensions, and destination.
PTT File Tracking
If you know a shipment was sent to you, you can now query its status online. With the shipment’s barcode number, you can use two different PTT tracking systems to see every movement after the item was posted and learn its current location at the time of the query. The two options are the e-Government (e-Devlet) system—where many public services are centralized—and PTT’s own tracking service on its website.
Tracking via e-Government (e-Devlet)
The e-Government platform provides many official services online and helps reduce administrative load in public offices. PTT offers several services through e-Government, including file tracking. To track a PTT shipment on e-Government, first log in using your Turkish ID number and your e-Government password. If you do not have an e-Government password, you can obtain one from the nearest PTT branch using your identity card.
After clicking “Sign In” and accessing the site, open the “E-Services” section and locate “PTT,” or type “PTT” into the search box in the top-right corner. You will see the list of available PTT services.
The list that appears is shown in the image above. Click the option labeled “PTT Registered Shipment Tracking” (marked with the red arrow in the image). You will be taken to a page similar to the example below. Enter the barcode number and the security code, then click the “Query” button to see where your shipment is.
Tracking on PTT’s Website
Another way to check shipments addressed to you is PTT’s own tracking system. Unlike e-Government, this method does not require a login, making it quicker and more convenient for many users. To use it, go to PTT’s official website and click the “Shipment Tracking” (Gönderi Takibi) tab. You can find this section from the PTT homepage.
You will see a tracking form like the example below. Enter the barcode number and the security code, then click the “Query” button to view real-time updates on the location and status of your shipment.
PTT Cargo Contact and Business Hours
PTT aims to provide the best possible service, but occasional delays or issues can occur with mail and cargo. Sometimes a shipment listed as delivered online may not have arrived, or the tracking information may appear incorrect. In such cases, you should contact PTT to resolve the issue. You can call PTT Cargo customer service or visit your local PTT center to speak with an official in person.
PTT Cargo operates on weekdays from 08:30–12:30 and 13:30–17:00.
To contact PTT Cargo, call the customer service number 444 1 788 to report questions or problems related to PTT services.