To track a letter, you must first have completed the official dispatch process. After the letter is sent according to the required procedures, its location and delivery status can be learned through tracking queries.
To track a letter with PTT, enter the 13-digit barcode number on the tracking page at www.gonderitakip.ptt.gov.tr. Entering that number allows you to track the letter just like a parcel.
How to Track a Letter Using the PTT Barcode Number?
To use the official PTT site for letter tracking, you must have the barcode number provided by the counter staff when you handed in the letter. That barcode is the registered identifier for the item in the PTT system, so once it is recorded you can easily follow the delivery process. For this reason, keep the barcode number until the item is delivered.
How Can the Barcode Number Be Found?
The barcode number is normally given on the receipt issued by the counter staff at the time of posting. This number is also called the shipment number.
If the barcode number is lost, you can obtain it through customer service by providing sender and receiver full names and address details.
How to Use the Letter Tracking System?
Using the letter tracking system is simple. Go to the PTT official site or the e-Government (E-Devlet) portal’s tracking section, then enter the barcode number into the search box.
After entering the number, click the search icon to see the current location of the letter. You can also access contact information for the branches that handled the delivery, which helps resolve any issues and arrange handover if needed.
How to Track a Letter via E-Devlet?
To track a letter through the E-Devlet system, the sender must have an active E-Devlet account. E-Devlet accounts are available to citizens using their Turkish ID number; a password is required to access the account.
The initial E-Devlet password is obtained in a sealed envelope from PTT branches. After receiving it, you should log in to the E-Devlet site and change the password.
Because E-Devlet handles official transactions, password privacy is important. Do not share your password with anyone.
Once logged into E-Devlet, search for PTT letter tracking to reach the appropriate page. E-Devlet is integrated with the PTT system and can list shipment details by barcode number.
Track Letter via E-Devlet
What Are the Standards for Sending a Letter?
When sending a letter, PTT staff assess the size and weight of the documents inside the envelope.
Senders should follow these standards:
- Weight must not exceed 2 kilograms.
- Maximum length should be 60 cm.
- Items must be sent inside an envelope.
- Sender and recipient information must be written completely and accurately.
Shipments are processed according to these criteria, though local branches may have additional standards. Check applicable requirements before sending.
Where Can PTT Letter Tracking Be Performed?
You can perform PTT letter tracking through three main channels:
- The PTT website’s shipment tracking section
- The E-Devlet system under PTT services
- PTT customer service hotline
PTT Letter Tracking
For all three channels, you must provide the correct barcode printed on the letter. The barcode distinguishes the item from other shipments and enables tracking.
How to Reach PTT Customer Service?
To contact PTT customer service, call 444 1 788. The line provides support during business hours.
To use the call center for letter tracking, follow the voice prompts: press 3 and then 1 to reach the tracking service.
How to Track a Letter Without a Barcode Number?
If you do not have the barcode number, you must provide other identifying details, primarily the full names of the sender and the recipient. Customer service can assist with searches based on these details, but the online tracking page requires the barcode number.
During a call with a customer representative, you can request the barcode number for future tracking. This ensures you can continue to follow the shipment later.
How to Send International Shipments with PTT?
Customers sending parcels abroad can choose from different services and fees depending on the information they provide. The tracking process is the same: enter the barcode number on the tracking platform to monitor the shipment.
On the tracking page, switch between domestic and international tabs as needed and enter the barcode to see where the letter or parcel is during transit.
How Are PTT Cargo Fees Calculated?
PTT cargo fees depend on package dimensions and weight. Rates also vary according to the destination—local or long-distance shipments have different pricing structures.
Why Choose PTT Cargo?
PTT cargo is commonly preferred for its cost-effectiveness and reliability. It is often chosen by customers sending multiple items because it is economical and trusted. Because delivery can take longer with some services, retain the barcode number until the shipment is complete.
What Services Can Be Done Through PTT?
In addition to parcel and letter services, PTT offers various financial and administrative services.
Common services provided by PTT include:
- Payment and management of utility bills such as electricity, water and natural gas.
- Distribution of government aid payments through branches.
- Banking services including cash withdrawal, deposits and transfers.
- Issuance of initial E-Devlet passwords at PTT branches.
- Option to receive retirement pensions at PTT branches.
- Cargo and letter shipping services under PTT operations.
PTT has long-standing operations and remains a trusted institution. As a result, branches may be busy at times. Many tracking and shipment services, including letter tracking, can be completed online without visiting a branch, making transactions faster and more convenient.