Turkish Airlines is an internationally recognized airline that began with just five aircraft and has since been honored with numerous awards and high customer satisfaction. As one of the world’s busiest carriers by number of flights and passengers, Turkish Airlines has earned its reputation by valuing customers and maintaining continuous communication to meet their needs efficiently.
What Is Turkish Airlines Customer Service Number?
Turkish Airlines customer service operates 24/7. Passengers can easily ask questions and complete transactions through the contact center. You can reach Turkish Airlines customer service via two main phone numbers: call 0 850 333 08 49 or use the landline 444 0 849 and follow the voice response system to resolve many requests.
How Can I Reach Turkish Airlines Customer Service Directly?
Connecting directly to Turkish Airlines customer service may take some time, similar to other large companies. The automated system might place callers on hold and the interactive voice response can resolve many issues, but you may prefer to speak to a live agent.
After calling, dial the following keys to reach a representative directly:
- Press 2
- Press 1
- Press 1
What Services Can Turkish Airlines Customer Service Handle?
When you call Turkish Airlines customer service, you can resolve a wide range of matters. The same services are available through the airline’s mobile app. The most common inquiries are reservation and ticket-related tasks and tracking. Many requests can be completed by answering a few questions about the ticket and passenger.
Other issues you can handle via customer service include:
- Cargo services
- Updated flight information
- Ticket status and details
- Lost baggage
- Suggestions and feedback
How Are Economy Class Ticket Cancellations or Changes Handled and Charged?
Economy class ticket changes cannot be made within one hour of the flight; no cancellations or modifications are permitted during that period. If you request a change within 12 hours of departure, a fee of 150 TL applies. Changes to flights to or from Cyprus incur a 180 TL fee. For changes made more than 12 hours before departure, a 100 TL fee applies (130 TL for Cyprus flights).
If there is more than one hour until departure, you can change a domestic economy ticket to another domestic flight; however, you cannot transfer a domestic booking to an international (long-haul) flight. You can upgrade an economy ticket to a Business ticket up to departure time; you pay only the fare difference and there is no separate change or processing fee. In case of economy ticket cancellation, the ticketing service fee is non-refundable. When canceling, a 150 TL administrative deduction is applied to the refundable amount. All these changes or cancellations can be handled through customer service, the website, or the mobile app.
How Are ExtraFly Class Ticket Cancellations or Changes Handled and Charged?
ExtraFly class tickets include seat and baggage advantages. Changes or cancellations cannot be made within one hour of departure. If you make a change or cancellation within 12 hours of departure, a 100 TL fee applies (130 TL for Cyprus flights). For changes made more than 12 hours before departure, the fee is 50 TL (80 TL for Cyprus flights). The ticketing service fee is non-refundable in case of cancellation. If you cancel within 12 hours of departure, 40% of the ticket price is deducted; after deducting the ticketing service fee, the remaining amount is refunded. You can complete all changes and refunds via the website, the mobile app, or by calling customer service.
How Are PrimeFly Class Ticket Cancellations or Changes Handled and Charged?
PrimeFly class tickets are a premium option offered by Turkish Airlines that provide several benefits. PrimeFly fares typically include generous baggage allowance (for example, 20 kg checked and 8 kg cabin allowance) and flexible change policies. For most changes and cancellations made more than 12 hours before departure, the full paid amount is refunded without deductions. If you cancel less than 12 hours before departure, a 90 TL cancellation fee and the ticketing service fee are deducted from the refund.
How Are Business Class Ticket Cancellations or Changes Handled and Charged?
Business class ticket changes and cancellations are not allowed within one hour of the flight. If you change a Business ticket within 12 hours of departure, a 150 TL fee applies (200 TL for Cyprus flights). If changes are made more than 12 hours before departure, no fee is charged. For cancellations, no refunds are processed within one hour of departure. For cancellations within 12 hours, a 200 TL fee plus the ticketing service fee is deducted. If you cancel more than 12 hours before departure, no fee applies.
How Do I Reserve a Turkish Airlines Ticket?
Booking a Turkish Airlines ticket is a convenient option that supports passenger needs. Reservations can hold a seat temporarily and are useful when you plan to purchase within a short timeframe but need time to confirm details. Reservations are typically limited to 24 hours, after which the seat may be released if payment is not completed.
Steps to make a reservation:
- Go to the Turkish Airlines website.
- Select departure and arrival airports.
- Choose the desired date and time for the flight and search.
- Review the available flight options and select the one that best fits your needs.
- Enter passenger details on the next screen (national ID number, full name, contact number, email address, etc.).
- After completing the required fields, click the “I Want to Make a Reservation” button at the bottom.
- Check the box to confirm that you accept the rules and conditions.
- Click “Continue” to finalize the reservation.
After completing the reservation, you can take a screenshot or print the confirmation. A copy will also be sent to the email address provided. Remember that reservations are typically valid for 24 hours; if payment is not made within this time, the booking may be released back for sale.
How Do I Do Turkish Airlines Online Check-in?
Turkish Airlines online check-in is quick and easy through the internet. Online check-in allows passengers to select seats without standing in long queues. The check-in window opens 24 or 72 hours before departure depending on the flight and closes 45 to 60 minutes before takeoff. To check in online, visit the Turkish Airlines homepage and choose the “online check-in” option. Enter your PNR code and full name to access your booking. After selecting an available seat and completing the process, you will receive a boarding code by SMS and email, allowing you to proceed at the airport without delay.