OGS debt inquiry allows vehicle owners to check their fines and balances. OGS Debt, Fine and Balance Inquiry can be performed in four main ways:
- Inquiry via e-Devlet (the Turkish government portal),
- Inquiry through banks,
- Inquiry at PTT offices,
- Inquiry by phone. To inquire by phone, call 0580 460 60 60 or 444 1 778.
How to Check OGS and HGS Fines?
OGS and HGS fine inquiries are available through the e-Devlet system. To check fines via e-Devlet:
- First, sign in at turkiye.gov.tr using your Turkish ID number and e-Devlet password. If you do not have an e-Devlet password, you can obtain one from PTT.
- After logging in, go to the E-Services section and select “PTT General Directorate.”
- From there, click on “Fast Pass System Account Information Inquiry” to view HGS account details.
- This section allows you to check HGS balance and any associated fines.
- If you find a fine, HGS payments can be made at bank branches, via online and mobile banking, or through mobile apps.
How to Check HGS Balance?
HGS balance inquiries can be performed through e-Devlet, and also via PTT, phone, and banks. To check balance through PTT, use PTT’s official website. After accessing the site, use the HGS balance inquiry section to view account details. Additionally:
- Call 444 1 778 or 0580 460 60 60 to check HGS balance by phone.
- To check balance via e-Devlet, sign in at turkiye.gov.tr.
- In e-Devlet, open E-Services and select the PTT General Directorate.
- Choose “HGS Transit System Account Information” to view balance, top-up options and debt information.
Where to Check HGS and OGS Fines?
HGS fine inquiries are available on PTT’s official website. To check HGS and OGS fines:
- Visit ptt.gov.tr to use PTT’s online services.
- On the homepage, click the “Transit Violation Inquiry” section.
- There you can see the status of any fines related to transit violations.
- You can also check HGS fines through e-Devlet by accessing the PTT General Directorate under E-Services and choosing “Fast Pass Violation Transit Information Inquiry.”
- That section provides detailed information about HGS fines and violations.
How to Pay HGS Fines?
HGS fine payments can be made at PTT branches or through banks’ mobile, internet and phone banking systems. OGS Debt, Fine and Balance Inquiries are available via e-Devlet and PTT branches. HGS balance inquiries can also be performed at paid terminals at toll booths. Citizens may use PTT and HGS customer service web pages for inquiries; membership is not required to use the “Transit Violation Inquiry” page.
How to Top Up an HGS Card?
Topping up an HGS card is important to avoid fines for unauthorized crossings. Top-ups can be done at PTT branches and via the PTT mobile app. To make payments through bank apps, the HGS card must be registered with the bank. Vehicles that pass without sufficient HGS balance are issued fines. Early payment of these fines can qualify for a 25% discount. For additional vehicle kilometer (KM) inquiries:
- Download the PTTAVM application to your phone and select the “Vehicle KM Inquiry” section.
- On the opened page, select the license plate field.
- Enter the plate number to query the vehicle’s KM information.
What Is the HGS Customer Service Number?
HGS customer number is 0 850 460 60 60. This line provides information and guidance about HGS crossings and violations. You can use it for balance checks, inquiries and to file complaints. All notifications made to HGS customer service are forwarded to the General Directorate of Highways. You can also reach HGS support by email at [email protected]. If an HGS card malfunctions or a driver receives a fine despite having a balance, they can appeal via this number and request investigation. HGS cards are registered to specific license plates, and charges are applied per plate. Cards cannot be used for other vehicles; sellers must cancel their HGS card registration.
How Much Is an HGS Unauthorized Passage Fine?
HGS unauthorized passage fines are issued for vehicles that pass toll points illegally. A fine report is prepared within 15 days for the relevant plate. If the vehicle is registered with HGS or OGS and has sufficient balance, no fine is applied. In cases of OGS violations, fines are also issued within 15 days based on the plate and lane used. Purchasing an OGS card after a violation does not cancel an existing fine. Early payment discounts apply for HGS fines (25%). Typical amounts are:
- An unauthorized HGS passage fine is generally 10 times the standard toll at the location.
- If the toll is 5.00 TL, the fine would be 50.00 TL, making the total 55.00 TL including the toll.
- Example: Regular toll 8.75 TL, unauthorized passage fine 35.00 TL, total payment 43.75 TL.
To pay HGS and OGS fines, present the vehicle plate at PTT branches. Administrative fines up to four times the toll amount may be applied within 15 days before or after notification of the violation.
Which Banks Issue HGS Cards?
Banks that issue HGS cards also provide HGS top-up services. These banks include:
- Akbank
- DenizBank
- Garanti BBVA
- İş Bankası
- VakıfBank
- Yapı Kredi
- Ziraat Bankası
You can obtain an HGS card at a bank branch by presenting ID and vehicle registration (or a copy). For corporate purchases, a letter of representation and copies of vehicle registrations are required. Rental vehicles require ID and registration copy. HGS cards can typically be issued the same day. OGS Debt, Fine and Balance Inquiries can be completed through PTT, banks and the HGS service pages.