Assistance provided by the Ankara Metropolitan Municipality has reached many households in need across the city. The municipality has announced that support will continue in 2023 and has clarified the application requirements and details for applicants.
How to Apply for Ankara Metropolitan Municipality Assistance
Residents of Ankara can apply for municipal assistance through two main methods. The first option is to visit one of the municipality’s social assistance centers in person. Ankara Metropolitan Municipality expanded its network of social assistance centers from 4 to 36 locations. Applicants can submit the required documents at the social assistance center nearest to their district. The second option is to complete an online preliminary application by visiting the municipality’s social services portal.
Documents Required for Ankara Municipality Assistance Application
- Poverty certificate obtained from the local mukhtar
- Proof of residence (address document)
- Family registration certificate (family record excerpt)
Eligibility Requirements for Ankara Metropolitan Municipality Assistance
To qualify for assistance from the Ankara Metropolitan Municipality, applicants must meet the following conditions:
- Be a citizen of the Republic of Turkey
- Reside within the provincial borders of Ankara
- Submit the poverty certificate from the mukhtar, family registration certificate, and proof of residence to the municipality’s social services directorate
- Have completed an application for assistance with the Ankara Metropolitan Municipality
- Pass social security (SGK) verification and receive a favorable result from the home social assessment
- Fall within poverty thresholds defined by official statistics on poverty and hunger
What Social Support Does Ankara Metropolitan Municipality Provide?
Ankara Metropolitan Municipality offers a range of social assistance programs, including:
- Coal/solid fuel assistance
- Educational support
- Food aid and grocery parcels
- Clothing assistance
- Household items assistance
- Hot meal programs
- Bread distribution
- Severe winter support
How to Apply for the Başkent Card
The municipality integrates its social aid programs with the Başkent Card. Eligible residents of Ankara receive aid funds on the Başkent Card, which can be withdrawn as cash or used for contactless payments at stores. The Başkent Card has no membership fee or maintenance charges.
How is Natural Gas Support Provided by Ankara Metropolitan Municipality?
Natural gas support is provided through the municipality’s “No Child Should Be Cold” initiative and is continued under the severe winter support programs. During winter months, qualifying households receive a one-time credit to their Başkent Card; for example, eligible families received a 500 TL payment in previous winter support cycles. Recipients with Başkent Cards can load credit for their gas accounts at gas kiosks using their subscriber numbers or pay billed natural gas charges directly.
How to Request Food Parcel Assistance
Residents in need can request food parcel assistance by calling the ALO 153 municipal support line or by completing the online request form on the municipality’s citizen services portal. When approved, food packages are delivered directly to the address provided on the application, so accurate address information is essential.
How Does Ankara Metropolitan Municipality Provide Student Support?
Student aid from the municipality is loaded monthly onto Başkent Cards. For example, qualifying students receive a monthly allowance—used primarily for school canteen purchases—so that children from families already receiving social support can access necessary school meals and related support. This canteen allowance is restricted to food purchases within school facilities and is managed via the Başkent Card.
How to Check the Status of Your Ankara Municipality Assistance
You can check the status of municipal assistance through the national e-Government portal by logging into your account and accessing Ankara Metropolitan Municipality services. Alternatively, you can call the ALO 153 municipal support line for information about applications and status updates.