Family doctor lookup is the process that allows citizens in Turkey to find the family health center they are registered with and the physician responsible for their primary care.
Thanks to increasingly digital health systems, this process now takes only a few minutes.
A family doctor is a key healthcare professional who performs initial examinations, issues prescriptions, and tracks a patient’s medical history.
For this reason, the question “Who is my doctor?” is important both for keeping health records up to date and for reaching the correct physician.
What Is the Family Physician System?
The family physician system has been implemented across Turkey since 2010 as a primary care model.
Each citizen is automatically assigned a family physician based on their registered address.
The main aim of the system is to ensure that the public has easy access to preventive health services and early diagnosis opportunities.
Key Features of the Family Physician System
| Feature | Description |
|---|---|
| Coverage | All citizens of the Republic of Turkey are included in the system. |
| Assignment Method | Automatic assignment based on the MERNIS address registration system. |
| Service Area | Physicians accept patients up to a population limit of 3,500. |
| Responsibilities | Examination, vaccination, prescription, health reports, follow-up and referral. |
| Access Channels | e-Government (e-Devlet), MHRS or the ALO 182 hotline. |
With this system, citizens typically start their treatment by first consulting their own family physician when symptoms appear.
Ways to Check Your Family Doctor
Finding your family doctor can be done through several platforms.
The most common and reliable platforms are e-Government (e-Devlet), MHRS (Central Physician Appointment System) and the Ministry of Health mobile applications.
1. Checking via e-Government
e-Government is a platform that brings together digital services provided by state institutions.
From here, citizens can easily perform tasks like family doctor lookup, making appointments, and viewing prescriptions.
Step-by-step: How to Find Your Family Doctor on e-Government
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Log in to your e-Government account with your T.C. identity number and password.
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Type “Family Doctor Lookup” into the search bar.
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The page will display your assigned family doctor and the family health center details.
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If you wish, you can select “Make Appointment” to go directly to the MHRS system.
Tip: If your address is not up to date in e-Government, the system will not show your family doctor. In that case, update your address at the population registry office.
2. Finding Your Doctor via MHRS
The Central Physician Appointment System (MHRS) is a digital appointment platform developed by the Ministry of Health.
By logging into MHRS you can both find your family physician and create an appointment.
| Step | Description |
|---|---|
| 1 | Log in to the MHRS website or mobile app. |
| 2 | Sign in with your T.C. identity number and e-Government password. |
| 3 | Select the “Family Physician Appointment” section. |
| 4 | Your family physician’s name, workplace and availability calendar will be listed. |
If you cannot access the system, you can also obtain family doctor information via the ALO 182 helpline.
3. Getting Information via the ALO 182 Call Center
If you do not have internet access, you can call the ALO 182 line to learn directly who your family doctor is.
After the call center verifies your identity details, it will provide the name of your assigned doctor and health center.
You can also ask the operator to make or cancel an appointment on your behalf.
4. Visiting the Family Health Center in Person
If you have difficulty using digital platforms, you can visit the nearest family health center (FHC) to find out your family physician.
Bring your identity card and the staff will retrieve your assigned family doctor information from the system.
Updating Your Family Doctor After Changing Address
When you move, your registered address changes and your family doctor may be reassigned automatically.
The new FHC region of your residence determines the assignment of a new physician.
| Situation | What Happens? | Solution |
|---|---|---|
| Moving within the same city | Usually you remain within the same FHC area. | Check on e-Government. |
| Moving to a different city/district | You are automatically assigned to the new FHC. | View your new physician in the system. |
| Address not updated | The system shows your previous physician. | Register your address at the population registry office. |
After moving, check your family doctor on e-Government or MHRS to prevent possible confusion.
Information Displayed on the Family Doctor Lookup Screen
The family doctor lookup screen shows not only the doctor’s name but also the health center address, phone number and role details.
These details make it easier for citizens to access health services.
| Type of Information | Description |
|---|---|
| Doctor’s Full Name | The full name of your assigned family physician. |
| FHC Name | The family health center where the physician works. |
| Address | The location of the health center. |
| Phone Number | Contact number for appointments and information. |
| Doctor Code Number | A unique system identifier assigned to each physician. |
How to Change Your Family Doctor
In some situations, citizens may wish to change their family physician.
Reasons for change can include moving, dissatisfaction, or difficulty reaching the assigned center.
Conditions for Changing:
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At least three months must have passed since the last change.
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The new physician must not have exceeded their patient capacity.
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Changes can be made via e-Government or through the provincial health directorate.
| Change Method | How to Do It |
|---|---|
| Via e-Government | Enter the “Change Family Physician” service and select a new doctor. |
| Apply at the FHC | Submit a written request to the health center. |
| Provincial Health Directorate | You can file a request with a petition. |
What Services Can You Receive from a Family Doctor?
Family doctors are not only prescription providers.
They also provide preventive health services, vaccinations, pregnancy follow-up, and child development monitoring, among other services.
| Service Type | Description |
|---|---|
| Examination and Prescription | Initial consultation and basic health checks. |
| Vaccination | Childhood and adult immunizations. |
| Chronic Disease Monitoring | Follow-up for conditions such as diabetes, hypertension and high cholesterol. |
| Issuing Reports | Medication reports, sick leave certificates, health reports, etc. |
| Pregnancy and Infant Follow-up | Monitoring pregnancy and infant development. |
Family doctors will refer you to a relevant specialist if necessary.
These referrals ensure that your medical records remain continuously tracked within the system.
Common Mistakes When Looking Up Your Family Doctor
The following mistakes can prevent you from viewing correct family doctor information:
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Address not up to date
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e-Government account inactive
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Inconsistent information between MHRS and e-Government
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System technical updates
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Incorrect T.C. identity number entry
In such cases, you can call the Ministry of Health Communication Center (SABİM 184) for system support.
Finding Your Family Doctor via Mobile Apps
For smartphone users, the most practical options are the MHRS Mobile or the Hayat Eve Sığar (HES) applications.
After signing in with your T.C. identity number, select the “My Family Doctor” section to access the information.
| App | Platform | Features |
|---|---|---|
| MHRS Mobile | Android / iOS | View family doctor, make appointments, track past appointments. |
| HES App | Android / iOS | Family doctor information, COVID-19 status, health history. |
| e-Nabız | Android / iOS | Prescriptions, tests, reports and family doctor information. |
What to Do If Your Family Doctor Does Not Appear in the System
Sometimes the system may show the error “No registered family doctor found.”
In that case, take the following steps:
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Check your address registration.
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Re-authenticate in your e-Government or MHRS account.
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If the issue persists, apply to the district health directorate to request registration.
Family Doctor Lookup
Knowing your family doctor helps you use health services consistently and receive correct referrals.
| Benefit | Description |
|---|---|
| Time Savings | You avoid unnecessary hospital visits. |
| Personal Follow-up | Your medical history is continuously recorded. |
| Digital Convenience | Procedures are faster using e-Government and MHRS. |
| Accurate Diagnosis | A physician who knows you well can shorten the diagnosis time. |
Now the answer to “Who is my doctor?” can be found in just a few minutes.
e-Government and MHRS systems give citizens 24/7 access to family doctor information, health reports and appointments.
Knowing your physician is important for regular health checks, early diagnosis, and full use of public health services.
The first step to protecting your health begins with knowing your family doctor.
Frequently Asked Questions
1. Is family doctor lookup free?
Yes. It is completely free and can be done through both e-Government and MHRS.
2. How do I find out “Who is my doctor?” via e-Government?
Search for the “Family Doctor Lookup” service within the e-Government system to access your information.
3. Will my family doctor change after I move?
Yes. When your address changes, the system automatically assigns a new family physician based on your new residence.
4. Can I choose my own family doctor?
Yes. You can choose among physicians with available capacity, with the option to change once every three months.
5. My family doctor information is not visible; what should I do?
Update your address and try the lookup again. If the problem persists, contact the district health directorate.