HGS balance and debt inquiry can be made online. You can check HGS balance, debts, fines and unauthorized passages using a phone or computer. The available inquiry methods include:
- Debt and fine inquiries through the e-Devlet (government) portal.
- Balance and fine inquiries at bank branches and via mobile banking.
- Inquiries at PTT branches and on the PTT website.
- By phone: dial 0580 460 60 60 or 444 1 778 to check balance, debt, fines and unauthorized passages.
How to Check HGS Fines and Unauthorized Passages?
HGS fine and unauthorized passage inquiries are available online via the e-Devlet system. To check fines and unauthorized passages on e-Devlet:
- Go to turkiye.gov.tr and authenticate with your Turkish ID number (TC) and e-Devlet password. If you do not have a password, you can obtain one at any PTT branch.
- After logging in, open the E-Services (E-Hizmet) section.
- Navigate to the “PTT General Directorate” entry within E-Services.
- Click the “Fast Pass System Account Information Inquiry” option on that page.
- From that screen you can view HGS fines and unauthorized passage details.
- Payments for any fines found can be made through bank branches.
Where to Check HGS Balance?
To check HGS balance, log in to the e-Devlet system. Besides the e-Devlet password, you can also learn balances via PTT, phone services and banks’ online branches. Ways to check HGS balance include:
- Call 444 1 778 to perform an HGS inquiry by providing the vehicle plate and TC identity number.
- Visit turkiye.gov.tr and sign in to use the e-Devlet HGS account information service (“HGS Geçiş Sistemi Hesap Bilgileri”).
- Using these methods, you can query debt and balance information with TC ID, vehicle plate and HGS number.
How to Check HGS Fines?
To perform an HGS fine inquiry, you can use the official PTT website. Steps to check fines via PTT:
- Visit ptt.gov.tr and complete the required steps on the site.
- Go to the “Passage Violation Inquiry” section to view unauthorized passage penalties.
- You can also use the e-Devlet portal: log in at turkiye.gov.tr, open E-Services and choose “PTT General Directorate”.
- From there, access the fast passage violation inquiry area to view and manage fines.
Where to Pay HGS Fines?
HGS fines can be paid using several methods. You can pay HGS debts and fines at PTT branches or bank branches. For inquiries about balance, debt, fines and unauthorized passages use the e-Devlet portal or PTT branches. HGS balance checks can also be performed at HGS booths at toll locations.
You can reach HGS customer service by phone or check fines on the PTT’s website. To pay an outstanding debt you may visit a bank branch. There is no need to register on a specific site just to query HGS information. Unauthorized passage inquiries are available under the passage violation inquiry section.
Where to Load HGS Balance?
HGS balance top-ups are available at PTT branches. Passing through an HGS lane without sufficient balance incurs a monetary fine. You can add balance via PTT branches or the PTT mobile application.
Additionally, balance can be added through linked bank cards by phone, provided the HGS account is registered with the bank. To check balance and load funds:
- Use the PTTavm mobile app to load balance to HGS from your phone. The app also displays vehicle kilometer information.
- Enter the vehicle plate details in the PTTavm application.
- Once the plate is matched, balance and kilometer information will be displayed and you can complete a top-up.
How to Reach HGS Customer Service?
HGS customer service phone number is 0 850 460 60 60. You can use this number to inquire about unauthorized passage fines, check balances, and submit objections. Information and complaints about HGS passage violations are handled through this line. Besides complaints, balance inquiries are also possible by phone.
All complaints received by customer service are forwarded to the General Directorate of Highways (Karayolları Genel Müdürlüğü). Citizens who have difficulty hearing or speaking may contact [email protected] to submit complaints or requests. This channel also supports sign language-assisted complaint and suggestion handling.
Services available through customer support include assistance with:
- HGS card malfunctions,
- Problems loading balance onto an HGS card,
- Users who received fines despite having a balance and wish to file an objection.
HGS cards are registered to a specific vehicle plate, so a card assigned to one plate cannot be used to register a different vehicle for passage.
How Much Is the HGS Unauthorized Passage Fine?
The HGS unauthorized passage fine is generally ten times the toll fee for the passage location. Passing without sufficient HGS balance results in a fine. For vehicles without an HGS subscription, a fine notice is typically issued within 15 days.
The driver is responsible for any violations at the time of passage. After receiving a fine, the vehicle owner must subscribe to HGS within 15 days; otherwise the penalty may increase.
Early payment of HGS fines may qualify for a 25% discount. Examples of HGS fee calculations:
- The unauthorized passage fine is calculated as ten times the collected passage fee. For instance, if the passage fee is 10 TL, the fine would be 100 TL, plus the passage fee as applicable.
- Typical normal passage fee example: 8.75 TL,
- Unauthorized passage fine example: 35 TL,
- Total payable in that example: 43.75 TL.
To pay issued HGS fines, visit PTT branches where payments can be made by providing the vehicle plate and TC identity number. If the fine is not paid within 15 days of issuance, additional penalties may be applied to the outstanding amount.
Where to Get an HGS Card?
To obtain an HGS card, apply at an affiliated bank. With an ID, vehicle registration document and TC identity number, individuals can receive an HGS card. Corporate purchases require different documentation. Banks where you can get an HGS card and load balance include:
- Akbank
- DenizBank
- Garanti BBVA
- İş Bankası
- VakıfBank
- Yapı Kredi
- Ziraat Bankası
When applying at an affiliated bank, you can typically receive an HGS card the same day, and these banks also support balance top-ups. HGS balance, debt, fine and unauthorized passage inquiries can be performed online via phone or computer.