Report payment shown as “in custody” Report allowances that appear as pending in the SGK record are one of the most important protections for employees who obtain incapacity rights due to illness or work accidents. Completion of official procedures, approval of documents and the electronic record being entered into the SGK system determine the steps required to receive the payment. Requests shown as “in custody” can be delayed by minor deficiencies before they are ready for payment.
For a report payment listed as in custody to reach your account, it is necessary to submit all required documents according to the report type, for the employer to file notifications on time, for the electronic approval process to be completed and for SGK to add the item to the payment list without issues. Careful attention at each step is critical to prevent loss of rights and to speed up the process.
What Does “Report Payment in Custody” Mean?
A report payment shown as in custody refers to a report allowance that has been recorded in the SGK system but is awaiting payment approval. Health board reports or family physician reports transmitted electronically can fall into “in custody” status due to missing information or entry errors in the system. This indicates that the allowance has not yet been added to the payment list and that document checks or approval steps are incomplete.
Main Reasons for “In Custody” Status
- Missing Documents: SGK will not approve until all required documents or forms are received.
- Incorrect IBAN Information: An incorrect IBAN can cause the payment to be returned.
- Insufficient Premium Days: The required number of premium payment days may not have been reached.
- Electronic Registration Errors: Code mismatches can occur in the hospital or e-Government system.
Application Process for Report Allowance
- Family Physician / General Practitioner Report: Reports up to 3 days usually require only a simple approval code.
- Health Board Report: Reports longer than 3 days are transmitted electronically by the hospital board.
- Maternity and Work Accident Reports: These follow different codes and procedures; relevant units may perform additional review.
Electronic Approval and Employer Notification
- The approval code is transmitted from the hospital information management system to the SGK module.
- The employer enters the report via e-Government or EBİS.
- The system is updated to “taken into custody” or “ready for payment.”
Required Documents and Conditions
- Report Document: Barcode and approval code must be complete.
- Copy of ID: Valid Turkish ID card or identity document.
- SGK Registration Statement: Employment start and premium declarations must be up to date.
- IBAN and Bank Information: A checked, correct IBAN that contains no errors.
- SGK Petition / Form: The official document prepared by the institution.
Application Channels and Steps
e-Government Portal
- Quick application through the “SGK Report and Payment Information” menu.
- Notifications about missing documents or status arrive by SMS or e-mail.
SGK Provincial/District Directorates
- In-person submission of documents and access to advisory services.
- Document approval is performed on site and missing items are identified immediately.
Other Channels
- PTT Branches: Send documents by mail with tracking number for follow-up.
- Mobile Application: Real-time notifications, reminders and inquiries.
How the Payment Process Works
- SGK Approval: When document checks are complete, the status changes to “ready for payment.”
- Payment List: The allowance is added to the monthly plan and is usually paid in the following month.
- Bank Transfer: Transfers can take 3–5 business days; account for holidays.
- Notifications: Payment information is sent via e-Government and SMS; bank statement will indicate “SGK report allowance.”
Methods to Check Report Payment Status
- e-Government: Use the “SGK Report and Payment Information” section.
- Mobile Application: See real-time status and receive reminders.
- Call Center (170): Obtain information using your Turkish ID number.
- In-Person Inquiry: Visit a directorate for face-to-face status checks.
A report payment shown as in custody is an allowance pending due to system or document deficiencies. When the correct steps are followed, documents are submitted completely and the SGK application process is finalized, the payment will be reflected in your account in a short time.