Normalization of Electricity and Natural Gas Billing Begins on July 1! The normalization process for electricity and natural gas billing starts on Wednesday, July 1, 2020. This change requires consumers to pay closer attention to their utility bills. During the pandemic, distribution companies refrained from disconnecting electricity and gas for residential customers and small businesses whose total debt was under 1,000 TL.
However, as of Wednesday, July 1, 2020, the regulations for meter readings and bill collection will be enforced as usual. Accordingly, customers who do not pay their bills within the specified period may face electricity and gas disconnections. Consumption periods cannot be recorded as less than 25 days or more than 35 days. To avoid problems, consumers should closely monitor the bills sent by their electricity and gas providers. It is crucial not to miss the due dates on bills issued by the service provider. Since it is summer, many subscribers may be at vacation homes, which makes tracking bills more difficult; the most reliable solution in such cases is to set up automatic payments.
Put the Utility Account in Your Name for Electricity Bills!
One important point regarding electricity and natural gas bills is to keep billing information and consumer rights under close control. If you are away and unaware of an arriving electricity bill, you may miss the payment deadline. Missing the deadline can lead to disconnection at home, which risks damage to household electronics. When voltage fluctuations cause damage, consumers are not entitled to compensation unless the account is registered in their name. For this reason, it is advisable to ensure the subscription is under your name.
For customers who do not have or do not want automatic payment, online payment options are available. Consumers can pay from anywhere via internet banking, ATMs of partner banks, or the provider’s mobile application. These channels also allow users to track outstanding balances. The three-month estimated billing practice, which began in April for meters that could not be read due to the coronavirus, ended completely as of July 1, 2020.