You can apply for and check Ankara Metropolitan Municipality assistance online. Organized by Mayor Mansur Yavaş under the “Capital of Goodness Project,” Ankara Metropolitan Municipality aid packages distribute support from a 100 million TL fund to individuals and organizations facing hardship during the pandemic. To date, assistance valued at 100 million TL has reached 232,351 families. These figures continue to grow daily with new applications.
Ankara Metropolitan Municipality assistance includes the following:
- Transportation Assistance: 112,875 families received 400 TL loaded onto their BaşkentKart accounts.
- Daily hot soup, home-cooked meals and bread distribution.
- El Ver Campaign: Anonymous cash transfers of 100 TL, 200 TL, 500 TL or 1000 TL to accounts of people in need.
- Water Support Campaign: Payment of overdue water bills and fees to reopen closed water meters for eligible households, handled anonymously.
- Ticket Support: Anonymous balance top-ups to AnkaraKart or personal card accounts for those in need.
- Food Aid (Afiyet Ver): Anonymous delivery of small, medium and large food packages to those in need.
- Support cards for market and grocery purchases for professions adversely affected by the pandemic.
- Food and hygiene supplies assistance.
- Fuel support such as coal assistance.
- Bread distribution.
- Potato and onion distribution.
- Boot and coat assistance.
- Bags and stationery aid.
- Free distribution of products procured by the municipality directly from producers.
- Regular assistance for families of martyrs and veterans, people in quarantine, healthcare workers, disabled citizens and those over 65.
How to Receive Ankara Metropolitan Municipality Assistance?
Ways to obtain Ankara Metropolitan Municipality assistance are:
- Submit an online application through the official social services portal at https://sosyalhizmetler.ankara.bel.tr.
- Visit one of the expanded application centers with the required documents and complete the application form in person.
How to Apply for Ankara Metropolitan Municipality Assistance?
Individuals seeking assistance can apply online or in person at a service center by providing a poverty declaration obtained from the local mukhtar (neighborhood head).
To simplify processing, the municipality increased the number of application centers to 13.
Current centers are:
- Akyurt AYM,
- Altındağ AYM,
- Araplar AYM,
- Bala Youth Center,
- Elmadağ Youth Center,
- Kahramankazan AYM,
- Kızılcahamam Youth Center,
- Kuşcağız AYM,
- Mamak Youth Center,
- Ortapınar Yenikent Youth Center,
- Yahyalar AYM,
- Ayaş AYM,
- Kalecik AYM.
Additionally, you can submit a preliminary application online at https://sosyalhizmetler.ankara.bel.tr by completing the required fields. If the preliminary application is approved, the applicant will receive a confirmation code by SMS to the contact number provided on the form.
The confirmation SMS typically arrives within about one week. Once applicants receive the approval code, they can receive the designated assistance without further procedural delays.
Who Is Eligible for Ankara Metropolitan Municipality Assistance?
Applicants must meet specific eligibility criteria. Key requirements for receiving assistance are:
- Residency within the Ankara city limits.
- Household income not exceeding the poverty threshold published by TÜİK (Turkish Statistical Institute).
- A commission score of 100 or above based on inspections of the applicant’s address.
- For fuel assistance applicants, no natural gas usage should be present at the address.
If the request for assistance is due to hardships from the pandemic, additional conditions include:
- Only one application per household.
- The applicant is not already receiving elderly or patient care assistance for reasons such as age, disability or incapacity.
- No concurrent assistance or payments from the Ministry of Family, Labour and Social Services’ General Directorate of Social Assistance.
- No household member who is a pensioner, insured worker, BAĞKUR contributor, public servant or civil servant.
- If the applicant earns a living from agriculture, they are not benefiting from agricultural support provided by the Ministry of Agriculture and Forestry.
- The applicant lost their job, or their workplace closed due to COVID-19.
- The applicant is not receiving other loan or benefit support.
What Are the Application Phone Numbers?
For those considering applying or seeking information, the relevant contact numbers for Ankara Metropolitan Municipality aid are:
- For food parcels and cash assistance: (0312) 322 11 33
- For hot meal assistance: (0530) 010 07 50
District-specific contact numbers:
- Keçiören Branch: (0312) 322 11 33
- Sincan Branch: (0312) 276 22 31
- Çubuk Branch: (0312) 837 99 29
- Altındağ Branch: (0312) 348 44 84
Using these numbers, eligible individuals can obtain information and apply for Ankara Metropolitan Municipality assistance.
What Documents Are Required for an Assistance Application?
Required documents for Ankara Metropolitan Municipality assistance applications include:
- Completely and accurately filled application form.
- Poverty declaration obtained from the mukhtar.
- Proof of residence (address document).
- Original ID cards and photocopies for household members aged 18 and over.
Checking the Status of Ankara Metropolitan Municipality Assistance
Applicants can quickly check the status of their aid by calling the municipality branches where they applied to learn the current status of their assistance.
How Is Food Assistance Delivered?
Under the “Capital of Goodness” approach, a large portion of Ankara Metropolitan Municipality’s social support is provided as food assistance. Food packages are tailored to household needs based on the number of residents, and roughly 160,000 families receive this aid annually. Food assistance distribution intensified during the pandemic.
Additionally, approximately 18,000 needy households receive daily distributions totaling around 80,000 fresh meals.
What Is an Ankara Metropolitan Municipality Aid Parcel?
The municipality’s aid parcel is distributed monthly by municipal teams. It is delivered to people quarantined at home due to illness, citizens over 65, disabled individuals, healthcare workers, people in need, and those who lost their jobs during the pandemic.
Typical contents of an aid parcel include:
- Tomato paste,
- Pasta,
- Sunflower oil,
- Wheat flour,
- Granulated sugar,
- Rice,
- Dry beans,
- Bulgur,
- Green lentils,
- Red lentils,
- Canned peas, tea.
The municipality also purchases onions and potatoes directly from farmers and distributes them free of charge, providing both food support to citizens and financial assistance to producers.
What Financial Assistance Does the Municipality Provide?
Examples of monetary support from Ankara Metropolitan Municipality include:
- One-time 500 TL cash support for simit (bagel) vendors.
- Financial aid to taxi drivers working at AŞTİ and periodic waivers of stop and depot fees.
- Provision of a municipal assistance card to eligible individuals for purchasing necessities.
What Is the Municipality Assistance Card?
The Ankara Metropolitan Municipality Assistance Card can be used for market and grocery purchases excluding tobacco and alcohol products. During the pandemic, it enabled unemployed recipients to make purchases up to 500 TL. The card can also be used to pay utility bills such as water and electricity. Affected professions like taxi drivers, barbers, hairdressers and musicians could also benefit from this card during the pandemic.
Where Is the Municipality Assistance Card Accepted?
The assistance card is accepted at markets across Ankara. The municipality has agreements with major supermarket chains, and the card can be used in participating stores citywide.
Once applicants submit the required documents, Ankara Metropolitan Municipality assistance can help prevent families from falling into deeper hardship.