With the rise of the technology era, citizens can now perform many transactions using a single password. To obtain this, the e-Government portal is used and each e-Government password is unique to the individual. In other words, every person has their own e-Government password. Maintaining the confidentiality of the e-Government password is crucial. For this reason, passwords are provided in a sealed envelope when issued. It is advisable to write down the e-Government password you receive, because you will be able to carry out all your official transactions with that password. Of course, there are times when an e-Government password may be forgotten or misplaced. In this article we explain what to do if you find yourself saying “I forgot my e-Government password.”
What Should I Do If I Forgot My e-Government Password?
When obtaining an e-Government password for the first time, you normally visit a PTT branch with your ID and pay a fee to receive the password. If you forget your e-Government password, you should follow a similar process by going to a PTT branch in person and submitting a “forgotten e-Government password” request. The applicant must be the account holder—requests cannot be made on someone else’s behalf. As mentioned above, each e-Government password is prepared uniquely for the individual. For a forgotten-password request, the fee is higher than the initial issuance: instead of the original fee, a higher amount is charged for reissuing the password. After completing these steps, you will be provided with a new e-Government password. To avoid the inconvenience of asking “What should I do if I forgot my e-Government password?”, be sure to record your e-Government password in a safe place when you first receive it.