Policy and claim inquiries at Halk Sigorta can be completed online. For Halk Sigorta Policy and Claim File Inquiry procedures:
- First, visit online.halksigorta.com.tr/hasarlogin.aspx.
- After logging in, choose either “Login with Contracted Service Code” or “Login with ID Number or Tax Number.”
- Then enter the claim file number and tax number as requested.
How to Report a Claim to Halk Sigorta
Claim reporting to Halk Sigorta is available 24/7. If damage occurs to any insured real or movable property covered by the policy, call 444 1 545. During the notification, the customer representative will request the following information:
- Policy number,
- Name or company title of the insured,
- ID number (TC) or tax number of the insured,
- Date of the loss,
- Location of the loss,
- Description of the damage,
- Estimated amount of damage,
- Contact numbers for the insured,
- Full address and contact numbers for the risk location where the inspection will take place.
Once the claim file is created, it will enter processing. If an expert is assigned, their first and last name will be provided. If not, information will be sent to the claimant by SMS.
Claim files are processed promptly. You can check the status using the claim number through the 444 1 545 line.
What to Do Immediately After a Claim
Actions to take immediately after a loss are essential to benefit from the insurance policy. When a risk covered by the policy occurs, you must notify the insurer within five days of detecting the damage. Until notification, take all reasonable steps to prevent further loss. It is also important to identify the cause of the loss and collect evidence.
Providing documentation to the insurer or an authorized representative is crucial so the insurer can analyze causes, evidence, and related documents. If other insurance policies might apply, those documents should also be shared with the insurance representatives.
Documents Required for Halk Sigorta Claims
Documents required for a Halk Sigorta claim are necessary to access coverage. For comprehensive motor (kasko) claims, the commonly requested documents include:
- Accident report forms for traffic accidents,
- Witness statements and identification documents of eyewitnesses,
- Declarations where there is no official report,
- Copy of vehicle registration,
- Copy of driver’s license,
- Alcohol test report when applicable,
- Photos of vehicle damage and repair invoices,
- If the vehicle is pledged, documents proving the lien (DM documents).
Additional documents may be requested depending on the circumstances. For vehicle theft, the stamped original registration certificate is required. For vehicles with no outstanding tax debt, a “no debt” certificate may be requested. A power of attorney may also be required.
Documents Requested for Traffic Claims
Documents for Halk Sigorta traffic claims are important to access insurance protection. Typically requested documents include:
- Accident report forms,
- Copy of the damaged vehicle’s registration,
- Driver’s license of the person operating the damaged vehicle,
- Alcohol test report for the insured driver when applicable,
- If the driver died, the autopsy and death examination report,
- Burial permit and certificate of inheritance (veraset ilamı) if applicable,
- Family registry extract,
- Occupation and income documentation for the deceased,
- In case of injury, the accident report and discharge hospital report if released,
- Invoices for medical and treatment expenses,
- For permanent disability, a medical board report indicating the degree of disability,
- Documents showing the patient’s occupation and monthly income in cases of permanent disability.
How to Query a Halk Sigorta Accident Report
To query a Halk Sigorta accident report, log into the electronic system. For Halk Sigorta Policy and Claim File Inquiry:
- Visit the official inquiry site at online.sbm.org.tr/trm-ktt/public/sorgu.sbm.
- Then perform the search using the vehicle plate and the insured’s ID number (TC).
- To search by tax number, click the tab for tax ID at the bottom of the page.
- Complete the “I am not a robot” verification and access the system.
- From this page you can query the accident report and view the current status.
How to Prepare an Accident Report
The Halk Sigorta accident report application is important for determining and reviewing the accident. These reports help establish fault ratios. Insureds may lose the right to claim under the policy in the following situations:
- If the driver operated the vehicle without a valid license,
- If the driver’s license is insufficient for the vehicle class,
- If the driver is underage,
- If the driver was under the influence of alcohol or drugs,
- If any involved vehicles belong to public institutions,
- If third parties’ property was damaged in the traffic accident,
- If one of the involved vehicles lacks mandatory traffic insurance,
- If the accident resulted in death or serious injury, police or gendarmerie reports must be prepared.
Ensuring the claim is properly recorded is the driver’s responsibility. Take photos at the scene and ensure drivers sign wet-signed statements. It is also important that mandatory traffic insurance details are legibly recorded in the report.
Halk Sigorta Authorized Service Centers
Halk Sigorta’s contracted service centers provide prompt assistance after a claim. Contracted services include:
- Authorized auto repair shops,
- Auto glass services,
- Minor repair shops,
- Car audio and radio services,
- Independent auto repair shops,
- Traffic-authorized service centers across all provinces and districts in Turkey,
- Contracted healthcare providers offering outpatient treatment,
- Diagnostic centers,
- Home healthcare services,
- Optical services.
You can apply to contracted providers using your insurance number and then access the services authorized under your policy. Contracted institutions also provide compensation and pre-authorization services. Assistance services may include towing, locksmith, and tire change services.
Sample Accident Report
A sample Halk Sigorta accident report is important to record all details of an accident. The report should include:
- Vehicle details: make, model, license plate, and usage type,
- Traffic insurance policy details: identity information, agency number, policy number, Tramer document number, and policy start and end dates,
- Driver documents: identity information, insured policy number, and Tramer information.
Incomplete information in Halk Sigorta Policy and Claim File Inquiry processes may prevent successful queries and delay claim processing.