In this article we will share useful information about HGS customer service with our valued readers. First, a brief overview of HGS — the Fast Pass System. HGS is one of the systems used to charge tolls at bridges and highways. Before HGS, several other systems were tried, each with advantages and disadvantages. Although the previous Automatic Pass System (OGS) reduced delays during crossings, the high cost of the required devices limited its adoption. To provide a faster, trouble-free passage and a more affordable solution for drivers, HGS was introduced. With HGS, drivers no longer need to stop and wait at toll points, and the lower cost made it more attractive to a wider audience.
Setting up HGS is simple and can be completed quickly. Operated in cooperation with PTT, HGS requires an application at a PTT branch. After your application, you receive a chip that is attached to your vehicle’s windshield; this is sufficient for passage. Once installed, HGS lanes allow you to pass through toll points rapidly. During passage, the chip on your windshield is detected by the lane equipment and the fee is deducted from the account linked to that chip.
One of the services PTT provides to its customers is HGS customer service. Continue reading for detailed information about HGS customer service and how to use the online features.
What Is HGS Customer Service?
With widespread internet access today, many transactions can be completed online in minutes. PTT offers online services for customers using the Fast Pass System. HGS customer service is available through PTT’s official website. Through this portal you can perform many tasks securely and conveniently, such as registering for HGS, checking account balances and fines, and making payments. Thanks to HGS customer service, you do not need to visit a PTT branch for most transactions.
On the HGS customer service page you can check passage violations without logging in by clicking the button in the top right, as shown on the page image. To access the full system, click the “Enter Customer Service” button.
On the login page you will be prompted to enter your email and password. After entering the required information, slide the login bar to sign in to the system.
Through this system you can access detailed information related to HGS, manage your account, review passages, view and pay outstanding fees, and update your vehicle or contact information. Using the online portal saves time and streamlines the management of your HGS account.