HGS cancellation can be completed at PTT branches, partner banks, or via e-Government (e-Devlet). When applying to cancel a Hızlı Geçiş Sistemi (HGS) account, the card or tag owner must verify identity by presenting an identity card, Turkish ID card (T.C. kimlik kartı), or driving license. If you no longer need the HGS service—which eliminates the need to wait at toll booths on toll roads and Bosphorus bridges—you can follow the PTT and bank HGS cancellation procedures outlined below.
What is HGS?
HGS is a contactless payment system used at toll bridges and highways that allows vehicles to pass without stopping at toll booths. To use the Hızlı Geçiş Sistemi, vehicle owners must obtain an HGS card or tag registered to their vehicle.
Where and How to Get HGS?
Vehicle owners have several options to obtain an HGS tag. HGS cards and tags can be issued at PTT offices, partner banks, and participating fuel stations. To apply for an HGS tag at these locations, applicants should bring:
- Identity document,
- Vehicle registration certificate (ruhsat).
Which Banks Are Partnered with HGS?
Partner banks for HGS include the following:
- Ziraat Bankası,
- Halkbank,
- İş Bankası,
- Yapı ve Kredi Bankası,
- Türk Ekonomi Bankası (TEB),
- Vakıfbank,
- Garanti BBVA,
- Akbank,
- Kuveyt Türk Katılım Bankası,
- Albaraka Türk Katılım Bankası,
- QNB Finansbank,
- Denizbank,
- Türkiye Finans Katılım Bankası.
Which Fuel Stations Issue HGS?
HGS tags are also available at participating fuel station brands, including:
- Opet,
- Petrol Ofisi (PO),
- Shell,
- Total,
- Türkiye Petrolleri (TP),
- BP.
How to Cancel HGS?
HGS cancellation can be carried out through several physical and digital channels. You can cancel at PTT branches, partner banks, or the fuel stations where the tag was issued. Because an HGS tag is registered to the vehicle owner, you must present identity verification—T.C. identity card, identity document, or driving license—when requesting cancellation.
How to Cancel an HGS Obtained from PTT?
To cancel an HGS issued by PTT, visit your nearest PTT branch with your ID. You will need to complete and submit the PTT HGS cancellation form. The form titled “HGS Etiket / Kart İptal ve Bakiye Aktarım Talep Formu” must be filled in completely and signed. Key steps for completing the form are:
- Enter your Turkish ID number, first and last name, and institution name in the fields at the top of the form highlighted in red and navy in the example image.
- In the brown-framed section shown in the image, provide the product number, vehicle plate and class, mobile phone number, and the reason for cancellation.
- Read the following six informational statements and check the approval box in the orange circle. Date the form where indicated, then print and sign your name in the designated area.
- After confirming the request, complete the HGS balance transfer details if you want the remaining balance refunded or transferred. In the final section of the form, check the approval box and enter your vehicle plate and the destination number for the balance transfer, then sign the form.
How to Cancel HGS Without Visiting a PTT Branch?
To cancel HGS without going to a PTT office, you can use partner banks, participating fuel stations, or e-Government. Cancellation via banks and fuel stations is only possible if the tag was originally issued by those institutions. HGS cancellation through e-Government is available under the PTT service menu with separate sections for individuals and legal entities labeled “HGS İptal Başvurusu.”
How to Cancel HGS at Banks?
To cancel an HGS tag obtained from a bank, visit a branch of the issuing bank or contact its customer service. Below are the call center numbers for HGS cancellation at partner banks:
- Ziraat Bankası: 444 00 00 or 0850 222 00 00 via Ziraat Bank Customer Contact Center.
- Vakıfbank: 0850 222 07 24.
- Halkbank: 0850 222 04 00.
- Akbank: 444 2 525.
- Yapı ve Kredi Bankası: 0850 222 04 44.
- İş Bankası: 0850 724 07 24.
- Albaraka Türk: 0850 222 5 666.
- Kuveyt Türk: 444 0 123.
- Denizbank: 0850 222 08 00.
- Türkiye Finans: 0850 222 22 44.
- TEB: 0850 200 06 66.
- Garanti BBVA: 444 0 333.
- QNB Finansbank: 0850 222 09 00.
How to Cancel HGS at Participating Fuel Stations?
To cancel an HGS purchased from a fuel station, contact the customer service of the station brand where the tag was issued. The customer service numbers for participating fuel brands include:
- OPET: 0216 522 90 00
- BP: 0212 473 27 27 – 0800 261 19 49
- Shell: 444 1 504
- Total: 0800 211 00 21 – 444 0 496
- Türkiye Petrolleri: 444 44 87
- Petrol Ofisi: 0800 211 02 29 – 0555 675 55 55
How to Cancel HGS via e-Government?
HGS cancellation through e-Government is processed via the PTT General Directorate service page. There are separate application sections for individuals and legal entities. To cancel by e-Government:
- Open the HGS cancellation page and choose either “HGS İptal Başvurusu (Gerçek Kişi)” or “HGS İptal Başvurusu (Tüzel Kişi)”.
- Click the “Verify My Identity Now” button to continue.
- On the authentication page, select “e-Government Password” as the method and enter your Turkish ID number and e-Government password, then click “Login.”
- On the page that opens, select the active HGS product and complete the cancellation form to submit your request to PTT without visiting a branch.
When Does HGS Cancellation Take Effect?
The HGS cancellation is effective immediately after the request is processed. Refunds of any remaining balance depend on the policies of the institution handling the cancellation and may take different lengths of time.
What Happens If You Don’t Cancel HGS?
If you do not cancel an HGS tag registered in your name, you assume a significant risk. HGS is registered to the cardholder; if you sell your vehicle without canceling the HGS tag, you remain responsible for any unauthorized or unpaid crossings and resulting fines. For this reason, canceling HGS before or immediately after selling a vehicle is important.
Is the Balance of a Cancelled HGS Refunded?
The remaining balance on a cancelled HGS card can be refunded or transferred to another HGS tag. For PTT, balance refunds typically require a 30-day waiting period. Transfers of balance to another HGS tag are processed immediately.
For banks, balance refunds are usually completed after a 10-day period following cancellation. Balance transfer procedures are similar across PTT and partner banks, and banks generally process transfer requests promptly.