PTT APS inquiry is used to check the status of urgent PTT shipments. APS stands for Emergency Mail Service. When a letter, parcel, or another item needs to be sent urgently, the PTT APS service can be used. A small additional fee applies to use the service.
Pricing for APS is higher than standard PTT cargo rates. In weight-based pricing, an extra fee of approximately 2 TL to 5 TL per kilogram may be charged depending on the shipment.
How Do I Check PTT APS on PTT’s Official Website?
You can perform a PTT APS inquiry on PTT’s official website. Use the parcel tracking page on the PTT site. When you open that page, a tracking form will appear. You can also reach the same form from the PTT homepage via the menu on the right.
Click the “Track Shipment” option in the menu to access the tracking screen.
There is no difference between APS and regular cargo when using the official website’s tracking tool. You must have the shipment’s barcode/tracking number. Enter the tracking number in the form on the page. The security code consists of the letters and numbers shown at the bottom of the form.
After filling the required fields, click the “Track” button to see where your shipment is located.
How Do I Check PTT APS via the e-Government (e-Devlet) System?
You can also check PTT APS using the e-Government system by following these steps:
e-Government PTT APS Inquiry
- If you do not want to use a direct link, log in to the e-Government portal and navigate to the PTT services page.
- Sign in to e-Government with your Turkish ID number and e-Government password.
- In the top search box labeled “How can we help you?”, type “PTT shipment tracking”.
- The shipment tracking window will open. You need to have the PTT cargo tracking barcode number available. Enter the barcode number in the input field on the screen.
- Click the “Track” button to complete the inquiry.
How Do I Check PTT APS by Phone?
To check PTT APS by phone, call the line 444 1 778. Providing your cargo tracking number is sufficient. If you have lost the tracking number, you can still learn the status of your shipment via this phone line.
What Information Can I Get from a PTT APS Inquiry?
A PTT APS inquiry can provide the following information:
- Whether the shipment has left the origin.
- If it has left, which branch handled it and its current status.
- Whether the shipment has been delivered to the recipient.
Can I Track a PTT APS Shipment Using Only a Name?
Tracking a PTT APS shipment using only a name is possible through the PTT phone line. Call 444 1 778 and use the automated system to reach a customer representative.
Explain that you have lost the barcode number and would like to track by name.
The agent will verify the sender or recipient’s identity using information such as name, surname, and address. If you answer the verification questions correctly, the representative can provide the shipment status. Another option for name-based inquiries is to visit a PTT branch in person.
Can PTT APS Be Tracked Using Only a Turkish ID Number?
You cannot perform APS tracking on the website using only a Turkish ID number. To track with only a Turkish ID, you must visit a PTT branch. At the branch, you will request a service ticket at the counter and present your ID to inquire about the shipment. It is also possible to request tracking using only a name without an ID via phone.
Even if you have your Turkish ID number, web tracking requires the shipment’s barcode on PTT’s official website or via the e-Government portal. Phone inquiries and branch visits allow name and ID-based checks.
What Are the Features of PTT APS?
Key features of PTT APS include:
- APS can be used to send parcels, telegrams, letters, documents, or official papers.
- APS aims to deliver the shipment within 24 hours at the latest.
- APS has a different fee structure compared to regular cargo services.
- Pricing for APS is determined by weight; letter and official notification fees are fixed.
- International APS shipments are also supported.
How Can I Learn the Delivery Time for PTT APS?
You can estimate when a PTT APS shipment will arrive using the PTT official website. You do not necessarily need an APS number or barcode; select the shipment type and the destination on the system. First choose the type of shipment—parcel, letter, document, or package—then select the destination. The system will display the estimated delivery time.
How Do I Track PTT APS International Shipments?
International PTT APS tracking is done through the international shipment tracking page on PTT’s official website. The process is similar to domestic tracking: a form requiring the tracking number will appear. For international inquiries, fill the form fields in English and click the “Track” button to perform the inquiry.
How Many Countries Does PTT APS Cover Internationally?
PTT APS international service covers 124 partner countries. Through the expedited service, shipments can be sent to these 124 countries that have agreements with PTT.
When Do PTT International Shipments Arrive?
PTT international shipments outside the Emergency Mail System are generally delivered within six months from the date of dispatch. Tracking is available starting the day after the shipment is handed in at the branch. You can usually start tracking your shipment 24 hours after drop-off.
How Can You Check If There Is a PTT APS Shipment Addressed to You?
To check whether a PTT expedited shipment is addressed to you, contact PTT customer service. They will ask for identity information to search the system for shipments registered to your name. If a shipment exists or is en route, they will inform you.
Another option is to visit a PTT branch. Bring your Turkish ID when visiting a branch to request a shipment search. If the shipment is at a different branch, you can request it be transferred to your nearest branch so you can pick it up locally.