Those who want to reach PTT Card Customer Service can call the call center at 444 1 778. From PTT card customer service you can complete banking transactions such as transfers, collections and other payments. To reach a live customer representative directly by calling PTT Bank customer service, follow these steps:
- Call the call center at 444 1 778.
- Press the keys 2 – 3 – 4 in sequence.
After these steps you will be connected directly to PTT Bank customer service. You can complete your transactions conveniently during the live conversation with the representative.
What Transactions Can Be Done with a PTT Card?
Transactions available to PTT Card users are largely the same as those available to users of regular bank cards. Therefore, PTT Card holders can perform the following operations:
- All banking transactions can be carried out via PTT ATMs.
- Bill payments for natural gas, electricity, water, mobile and internet can be made at PTTMatik machines.
- You can top up HGS balances.
- Balance inquiries for postal giro accounts can be performed.
- Installment payments for PTT Bonus credit cards are possible.
- PTT Bankcard can be used to withdraw the balance in a PTT account.
- People can deposit money into PTT accounts.
- Payments for loans from partner banks or credit cards from other banks can be made.
- Mobile transfers can be received.
- Cash withdrawals can be made from shared ATMs or bank-specific ATMs.
- Payments can be made at POS terminals in shopping centers or venues that accept card payments.
- Payments to institutions or organizations that have agreements with PTT can be completed at PTTMatik machines.
- Can be used for online shopping.
How to Apply for a PTT Card?
To apply for a PTT Card applicants must follow several steps. If these steps are followed correctly, the application can be completed smoothly and the applicant can receive a PTT Card. Steps to become a PTT Card holder are as follows:
- Applicants must first open a PTT Postal Giro Account. To open this account, applicants should visit a PTT branch.
- After the application, applicants should go to a PTT branch to receive their PTT Card.
- Linking the PTT Card to the PTT Postal Giro Account is also done at PTT branches.
- After the card is linked to the account, users should insert the card into an ATM or PTTMatik to create their PIN.
After completing these steps, the PTT Card will be ready for use. Once the card is linked to the PTT Postal Giro Account and a PIN is set at a PTTMatik or ATM, the card can be used. Applicants must be over 18 years old; PTT Cards are not issued to persons under 18.
What Documents Are Required for a PTT Card?
Some documents are required for the PTT Card application. Preparing these documents makes the application process straightforward. Documents requested by PTT during the application include:
- Copy of Turkish ID (a copy of a driver’s license, passport or marriage certificate is also accepted),
- Residence document obtained from the local muhtar (neighborhood official),
- The applicant’s utility bill for the last three months (electricity, water or gas). Applicants who do not have these bills with them may be able to submit them via e-mail.
What Are the Advantages of the PTT Card?
Benefits available to PTT Card holders include:
- Money can be deposited to PTT accounts even before the physical card is received.
- Online transactions are available even when the card has not yet been delivered.
- There is no fee for opening a PTT Card account or for the card itself.
- All recipients of Social Services Ministry assistance are eligible to receive a PTT Card.
- The PTT card issued to Social Services beneficiaries is known as the “Prepaid PTT Card.”
- PTT Cards are also issued to citizens who begin military service under the Ministry of National Defense’s recruitment directorate.
- PTT Card holders can transact at all ATMs. When using public bank ATMs, PTT card users do not face service fees for transactions at those public bank ATMs.
What Can Be Done via PTT Customer Service?
Services available through PTT Customer Service are not limited to banking. Through PTT Card Customer Service you can also handle postal and cargo-related matters.
Cargo and postal services available through PTT Customer Service include:
- Order acceptance,
- Placing orders,
- Obtaining information about orders,
- Learning about international delivery times,
- Contracted customer order services,
- Name-based inquiries,
- Domestic shipment tracking,
- International shipment tracking,
- Postal code lookup,
- Order cancellation,
- Order status inquiry,
- Estimated delivery time inquiries,
- Cargo cost calculations,
- Postage fee calculations.
What Financial Transactions Can Be Performed via PTT Customer Service?
Financial transactions you can perform via PTT Customer Service include:
- Mobile PTT services,
- HGS transactions,
- Interactive Postal Giro services,
- Customer information inquiries,
- Postal Giro account information inquiries,
- PTT Card operations.
You can complete all these transactions by calling PTT Customer Service and selecting the correct menu options to reach the appropriate department.
What Telegraph Transactions Can Be Carried Out via PTT Customer Service?
In addition to financial and postal/cargo services, PTT Customer Service provides information and assistance for telegraph transactions. By calling and using the correct menu choices, you can access these services. Telegraph and related complaint services available through PTT Customer Service include:
- Acceptance of telegraphs,
- Sending multiple telegraphs,
- Telegraph complaint handling.
What E-Mail Services Are Available via PTT Customer Service?
By calling PTT Customer Service you can complete certain registered e-mail operations and receive assistance. Registered e-mail services available include:
- Closing Registered Electronic Mail accounts,
- Receiving service information about Registered Electronic Mail,
- Removing blocks,
- Updating or resetting security settings,
- E-notification (E-Tebligat) account operations,
- Closing E-Tebligat accounts.
Other Services Accessible via PTT Customer Service
Other services you can access by contacting PTT Customer Service include e-PTTAVM related support and more. Additional services available through PTT Card Customer Service include:
- Information about e-PTTAVM services,
- Details about e-PTTAVM operations,
- Social media related inquiries,
- Special services for hearing- and speech-impaired customers,
- Using the webchat system available on the AloPTT website,
- A dedicated communication system for hearing- and speech-impaired users on the AloPTT site,
- All services available through the 119 call center,
- All services available through the 141 call center,
- All services available through the 169 call center.