Axa Sigorta claim file inquiries can be made through the company’s agencies and non-physical service channels. After a traffic accident, if you have reported the damage within 5 business days to request repair support under your traffic or comprehensive (kasko) policy, you can track the process using the Axa Sigorta claim file inquiry channels.
Where and How to Check an Axa Sigorta Claim File?
Claim file inquiries at Axa Sigorta are handled via the physical and digital channels defined by the company. The available channels for checking claim files are:
- Axa Sigorta agencies
- Axa Sigorta Online Claim Services module
- Axa Sigorta Customer Service
- Axa Sigorta contracted auto repair shops
How to Find the Nearest Axa Sigorta Agency
You can find the nearest Axa Sigorta agencies on the company website. Use the “Acente Arama” (Agency Search) module on Axa Sigorta’s website to locate agencies in your city and district, access their addresses and phone numbers, and get assistance with tracking your claim file. To query a claim file via the nearest Axa agency, follow these steps:
- Visit the “Acente Ara” page to access the agency search tool.
- Select your province and district from the dropdown menus on the page and click the “ARA” button to view results.
After the search, the agency name, address and contact numbers will be listed. You can visit the agency or call them to get the necessary information about your claim file.
How to Check an Axa Sigorta Claim File Online
Online claim file viewing at Axa Sigorta is available through the “Axa Sigorta Hasar İşlemleri” (Axa Sigorta Claim Services) module on the company website. This module allows both filing a claim and viewing an existing claim file. To query using a policy or file number, follow these steps:
- Go to the “Online Hasar” page to access “Axa Sigorta Hasar İşlemleri”.
- On the page, check the box for “Dosya Görüntüleme” (File Viewing) and enter your “Hasar Dosya Numarası” (claim file number). To complete the query, enter your Axa Sigorta Online Transactions password and your email address, type the security code, and click the “GİRİŞ” button to proceed.
If you are not registered in the system, create an account by clicking the “Kayıt Olun” (Sign Up) link shown on the page.
What Is Axa Sigorta Customer Service Number?
You can check a claim file through Axa Sigorta’s call center. Reach Axa Sigorta Customer Service at 0850 250 99 99 for claim file inquiries. Alternatively, you can use the website chat bot “AXA Bot” to perform the query.
How to Search Axa Sigorta Contracted Repair Shops
Axa Sigorta contracted repair shops can assist with claim file inquiries and handling damages covered by your traffic or kasko policy. After a traffic accident, you may proceed with the damage report at one of Axa Sigorta’s contracted shops.
The company offers five types of contracted services: contracted auto repair shops, AXA guaranteed services, small repair partners, windshield repair services, and radio/tape repair services. To find available services in your city and complete an Axa Sigorta claim file inquiry, follow these steps:
- Go to the “Anlaşmalı Kurumlar” (Contracted Institutions) page.
- On the page, click the “Anlaşmalı Otomobil Servisleri” (Contracted Auto Repair Shops) icon.
On the query page, open the “Kurum” dropdown and choose one of the five listed options to filter the results.
After selecting the service type, enter the policy type (kasko or traffic), vehicle brand, province and district, then click “ARA” to see results. The example below shows a search for “Anlaşmalı Otomobil Servisleri” under a “Kasko” policy.
Search results will display the names, addresses and contact details of Axa Sigorta’s contracted institutions.
How to Report a Claim to Axa Sigorta
You can open a claim file at any of the service points that accept claim inquiries. Axa Sigorta requires claim notification to be made within 5 business days following the traffic accident. This time limit is applied as part of the company’s procedure.
Documents required when reporting a claim:
- Copy of vehicle registration and driver’s license
- Accident report
- Original and copy of the insurance policy
How to File an Axa Sigorta Claim Online
Opening a claim online is done via the same “Axa Sigorta Hasar İşlemleri” page used for viewing claim files. Visit the “Online Hasar” address to reach the online claim filing page.
To use the page you must register for the company’s online branch. After registering, visit the provided address, choose “Hasar İhbarı” (Claim Notification), and enter your policy/file number, email address, online transactions password and the security code. Click “GİRİŞ” to proceed directly to the claim notification page.
What Vehicle Insurance Products Does Axa Sigorta Offer?
Axa Sigorta’s vehicle insurance products include mandatory and optional coverage. The main offerings under traffic and kasko insurance are:
- Mandatory Traffic Insurance (Zorunlu Trafik Sigortası)
- Maksimum Kasko Insurance
What Types of Kasko Insurance Does Axa Sigorta Provide?
Axa Sigorta’s kasko products are categorized by coverage level as follows:
- Major Damage Kasko: Covers collisions, fire, theft, natural disasters and terrorism. It offers towing services and replacement vehicle support for 7 to 15 days depending on the case.
- Economy (Tutumlu) Kasko: Adds windshield breakage coverage over the major damage product. This policy does not include replacement vehicle support but includes towing. It provides personal accident seat limits between 5,000 and 50,000 TRY and optional liability limits from 25,000 to 750,000 TRY. Mini-repair coverage is included.
- Maksimum Kasko: The most comprehensive kasko product, it includes all protections of the economy kasko and offers a like-for-like replacement vehicle up to C-segment for 7 to 15 days. Personal accident seat limits range from 5,000 to 100,000 TRY and optional liability limits can go up to 3 million TRY. It also includes key loss coverage up to 2,500 TRY, legal protection, and mini-repair coverage.
Can Axa Sigorta Claim Files Be Checked via SBM?
You cannot query claim files directly via SBM. Records such as the accident report and appointed expert information are available through the Sigortam 360 service run by the Insurance Information and Monitoring Center (SBM). For Axa Sigorta claim file inquiries, follow the step-by-step procedures shown in this article.