As is well known, public institutions and agencies serve a wide range of people. When individuals must visit an office even for a minor transaction, it can force them to wait in long lines and deal with unnecessary paperwork. This also creates excess congestion at institutions, slowing down processes and reducing staff productivity. Thanks to advances in technology, access to the internet and online services has increased, and institutions are moving many procedures online. One of the services now available without visiting an office is the consultation fee (muayene katılım payı) inquiry.
The Social Security Institution (Sosyal Güvenlik Kurumu) provides health coverage and social services to those insured under SSK, BAĞ-KUR and the Pension Fund, aiming to simplify daily life for contributors. Dependents who receive services covered by the insurance may still be required to make payments for certain treatments. Known as a patient debt, the consultation fee is collected in small amounts by pharmacies for provided health services. You can easily access detailed information about how much consultation fee was charged, and for which service it was applied.
You can perform a consultation fee inquiry through the e-Government (E-Devlet) system, which covers many public transactions and is integrated with numerous institutions. To use this service on E-Devlet, you only need your E-Devlet password. By following a few simple steps in order, you can complete 4A/4B/4C consultation fee inquiries quickly. In the following sections we provide clear, practical instructions on how to check consultation fees via the E-Devlet portal.
How to Check Consultation Fees via the E-Devlet System
You can complete a consultation fee inquiry on the E-Devlet platform in a short time. Most queries require an E-Devlet password. If you do not yet have one, visit the nearest PTT branch to apply; you will receive the password for a nominal fee (currently 2 TL).
First, click the consultation fee inquiry link provided at the end of this article. For identity verification, click the button labeled “Verify My Identity Now” (Kimliğimi Şimdi Doğrula).
Next, enter your Turkish ID number (T.C. kimlik numarası) and the E-Devlet password you obtained from the PTT branch. After confirming that your information is complete and accurate, click the “Log In to System” (Sisteme Giriş Yap) button.
Following these steps will allow you to complete your consultation fee inquiry. The E-Devlet interface will display the details of any consultation fees charged, including amounts and the related health services. Using E-Devlet saves time, avoids unnecessary travel, and gives you clear documentation of any patient obligations.