If the home care allowance does not appear on e-Government (e-Devlet), you should contact the Social Assistance and Solidarity Foundation (SYDV) officials. Delays can sometimes occur due to payment updates or administrative processing. One of the first steps when the home care allowance is not visible on e-Government is to check the bank account used for the payment. Incorrect or restricted accounts can prevent funds from being deposited.
The home care allowance can be queried via e-Government. You can also obtain information from local social assistance and solidarity foundations. Applicants must meet certain eligibility criteria to receive the allowance.
The home care allowance is paid for people who are ill, disabled, or elderly and require assistance from another person. It is intended for those who cannot meet their personal needs independently. The amount of the allowance varies by year.
Processing of home care allowance applications can take up to six months. The Ministry of Family and Social Services reviews applications and makes decisions. Payments are generally made through Ziraat Bank; applicants who prefer another bank must inform the institution.
What Is the Home Care Allowance?
The home care allowance is a financial support provided to people who need another person’s care to meet basic needs. It helps cover expenses that arise during the caregiving process.
Those who care for a sick or elderly person at home often cannot continue regular employment, which reduces household income and makes meeting the patient’s needs difficult. The state provides a home care allowance to support both the person in need and their caregiver.
In addition to the cash allowance, care services may be offered. To benefit from care services, applications can be submitted through e-Government.
- Apply through the “Pre-application for in-home care requests for disabled persons in need of care” section and click the “New Application” button.
- On the next screen, select “I have read and approve the information above.”
- Click the “Continue” button to proceed.
- Complete the remaining steps on the following screens to request in-home care services, which may include medical care, daily assistance, and household cleaning for the patient.
How Is the Home Care Allowance Granted?
Applications for the home care allowance are made to the Ministry of Family and Social Services. Documents submitted are reviewed and, if necessary, a home visit may be conducted to determine eligibility and decide whether to provide assistance.
Key eligibility conditions include being dependent on another person for care and having an assessed disability rate of at least 50%. The medical report must indicate severe disability.
Applications can also be submitted through local social assistance and solidarity foundations. Household income is evaluated; payments are granted when income is insufficient. The identity document of the person in need must be presented during application.
The caregiver’s identity document must also be provided, along with the severe disability report and two passport-size photos. If the person has a legal guardian, the guardian documentation should be submitted to the ministry.
Has the Home Care Allowance Been Paid?
To check whether the home care allowance has been paid, use the e-Government portal. Visit turkiye.gov.tr or use the e-Government mobile app to query the status of payments.
When the allowance is paid, it will be visible in the system. If it does not appear on e-Government, inform SYDV officials to investigate. You should also check the designated bank account. Payments are typically made via Ziraat Bank, and you can verify deposits through the bank’s internet branch or mobile app.
To check via Ziraat Bank, go to ziraatbank.com.tr, enter the national ID number and your internet banking password, then click “Continue.” From the menu, select “All Accounts” to see whether the payment has been credited. If payments are sent to another bank, perform the same check through that bank’s online services.
Eligibility Criteria for Elderly Home Care Allowance
Eligibility criteria for the elderly home care allowance include:
- A disability rate of at least 50%.
- The medical report must state that the person is severely disabled.
- The disabled person must be unable to live independently without another’s assistance.
- Household per-person income must not exceed two-thirds of the minimum wage.
Applicants must submit identity documents for both the care recipient and the caregiver, a severe disability report, two passport photos, and guardian documentation if applicable. Applications are submitted to the Ministry of Family and Social Services.
How Much Was the Home Care Allowance in 2023?
The home care allowance for 2023 was paid at 4,336 TL. This amount may change with new adjustments. The allowance is paid monthly into the bank account designated by the applicant.
Applicants submit required documents to the institution, which evaluates applications and determines who will receive payments.
How Can I Find Out If My Home Care Allowance Was Stopped?
To learn whether the home care allowance has been discontinued, contact the Ministry of Family and Social Services. The ministry may stop payments for various reasons, such as improvement in the recipient’s disability status.
Changes in household income are also important. If income improves, payments may be stopped. If the financial situation later deteriorates, you can reapply for the allowance. Recipients must report any changes in their circumstances to the institution so continuation of support can be assessed.
If you believe the allowance was wrongly discontinued, you can submit an appeal to the institution to have any errors corrected. Such appeals are reviewed promptly.
Check Home Care Allowance by National ID Number
Checking the home care allowance by national ID number can be done through e-Government. Visit turkiye.gov.tr or use the e-Government mobile app, then select “Sign In.”
Use the “Disabled In-Home Care Payment Information Inquiry” section to view payment status and related details. If a payment has not been made, contact the responsible institution for information. Payment schedules are relevant: home care allowances are usually deposited after the 15th of the month, so a delay may simply mean the payment date has not yet arrived.
If It Shows on e-Government but Not in the Bank Account
If the home care payment appears on e-Government but is not in your bank account, it may be that the payment date has not yet arrived. Payments typically begin the month after the allowance is approved and are made monthly. Payment dates can vary.
There are also cases where the payment does not appear on e-Government because it has been suspended. Income increases or an improvement in the disability condition can result in suspension of the allowance.
If the home care allowance is not visible on e-Government, contact SYDV. Officials will review the case using the national ID number and explain why the allowance is not displayed.
An increase in income or improvement in the recipient’s disability status can lead to suspension of the home care allowance.